Trust is a big issue on the internet. I don't just mean the trust that we all need to have to know that we are not being scammed. But believing in the people to run the site the proper way. The site should be clean, orderly and professional looking so that people will trust it to do what it is saying it will do.
Which leads to a separate point but on the same page... Communications. Always try to respond to questions as fast as you can. This makes your website seem very professional. Also, differences and problems are bound to occur, but can be resolved in a polite professional manner. Sometimes people get frustrated and may write you an email that seems a little rude. The great thing about emails is that they give you time choose your words wisely. Being polite, helpful and professional to someone who is a little frustrated and rude will often diffuse the situation.
Who does your website appeal to?
Is it just for women? For men? Is it for techie people?
The more people that your site appeals to the greater the odds are that you will sell your product/service from your site.
Now, if it appeals to everyone do you have a niche?
Or do you stand out from the competition some how?
What do you offer that they don't?
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